Help & Questions
Welcome to Voltrek Help & Questions. Below you'll find answers to the questions we hear most often. If you can't find what you need, our team is always happy to help — just email info@voltrek.com.au.
Orders & payment
How do I place an order?
Browse our range, add the items you want to your cart and proceed to checkout. Follow the prompts to enter your shipping details and payment information to complete your order.
What payment methods do you accept?
We accept major credit and debit cards and other secure payment options shown at checkout. All prices are listed in Australian dollars (AUD) and include GST where applicable.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible at info@voltrek.com.au. We'll do our best to help, but orders that have already been dispatched cannot be changed.
Shipping & delivery
Where do you ship?
Voltrek currently ships to Australian addresses only. You'll receive tracking details once your order has been dispatched, when tracking is available.
How much does shipping cost?
Standard shipping is A$11 for orders below A$70, and free for orders of A$70 or more. The rate is confirmed at checkout before payment, and the rate displayed at checkout is the rate that applies to your order. See our Shipping Policy for full terms.
How long will my order take?
Orders are normally reviewed and sent for fulfilment within 1-3 business days after payment confirmation. For the current Australian range, the supplier-confirmed carrier transit estimate is 7-12 business days after dispatch. Processing time before dispatch is separate.
Returns & refunds
What is your return policy?
Eligible unused change-of-mind items can be returned within 30 days. Faulty or incorrectly supplied items are covered under the Australian Consumer Law. For full details, please see our Return and Refund Policy.
How do I request a return?
Email us at info@voltrek.com.au with your order number and a description of the issue, and our team will guide you through the process.
Products & support
Do your products come with a warranty?
A voluntary manufacturer or supplier warranty applies only where a specific term is expressly stated on the product page or in documentation supplied with the item. Your rights under the Australian Consumer Law always apply.
I need help choosing the right product. Can you assist?
Absolutely. If you're unsure which product best suits your needs, reach out to our team at info@voltrek.com.au and we'll be glad to provide guidance.
Who you are buying from
VOLTREK is a registered business name operated by OLIVEIRA DE AZEVEDO, RONAN, an Australian sole trader.
ABN: 50 716 795 024
Address: 1b Endeavour Road, Morley WA 6062, Australia
Phone: +61 404 964 257
Email: info@voltrek.com.au
Support hours: Monday to Friday, 9am-5pm AWST
Still have questions?
If your question hasn't been answered here, please contact us at info@voltrek.com.au and we'll get back to you as soon as we can.