Refund policy
Return and Refund Policy
Voltrek is the retailer responsible for your order. This policy is in addition to, and does not exclude or limit, any rights or remedies available under the Australian Consumer Law (ACL).
Australian Consumer Law rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Consumer guarantees do not have a fixed 30-day expiry. For a major failure, you may choose a refund or replacement. For a minor failure, Voltrek will provide a free remedy within a reasonable time. Nothing in this policy requires you to contact a manufacturer or supplier, and nothing limits rights that continue beyond any voluntary or manufacturer warranty period.
30-day change-of-mind returns
In addition to your ACL rights, you may return an eligible item for a refund or exchange by contacting us within 30 days after delivery. The item must be unused, in its original condition and packaging, and include all accessories, documentation and proof of purchase. Exchanges are subject to product availability.
Voltrek does not charge a restocking fee for an approved change-of-mind return. The customer is responsible for approved return shipping costs.
Change-of-mind returns are not available for custom or personalised goods, opened health or hygiene-sensitive goods, items that have been installed, modified or used, or items damaged after delivery. These exclusions apply only to change-of-mind returns and do not affect ACL rights for faulty, unsafe, damaged, incorrectly supplied or misdescribed goods.
Faulty, damaged, incorrect or misdescribed goods
Contact us as soon as reasonably practicable if an item is faulty, unsafe, damaged, incorrectly supplied or not as described. For a major failure, you may choose a refund or replacement. For a minor failure, Voltrek may repair or replace the item within a reasonable time. If a minor failure is not remedied within a reasonable time, other remedies may be available under the ACL.
How to request a return
Email info@voltrek.com.au with your order number, the item and quantity affected, a description of the issue and, where relevant, clear photos or video. We will assess the request and provide case-specific instructions, including the return address, return label or collection arrangements where applicable. Do not send or discard an item before receiving those instructions.
Return shipping and collection
For an item that can be posted easily, reasonable return postage will be reimbursed if a fault or incorrect supply is confirmed. For a large, heavy or difficult-to-remove faulty item, Voltrek will arrange or pay for collection within a reasonable time. For an approved change-of-mind return, the customer pays return shipping. A fixed warehouse address is not published because the correct return destination depends on the item and case.
Refunds
When a refund is approved, Voltrek will initiate it to the original payment method within 10 days after approval. Your bank or payment provider may require additional time to display the funds. A customer refund is not conditional on Voltrek first receiving a credit from a supplier.
Additional warranties
Any manufacturer or supplier warranty is product-specific and operates in addition to your ACL rights. It does not replace or restrict consumer guarantees, which may apply for longer depending on the product, price and expected durability.
Contact
For return, refund or exchange assistance, contact info@voltrek.com.au.
Who you are buying from
VOLTREK is a registered business name operated by OLIVEIRA DE AZEVEDO, RONAN, an Australian sole trader.
ABN: 50 716 795 024
Address: 1b Endeavour Road, Morley WA 6062, Australia
Phone: +61 404 964 257
Email: info@voltrek.com.au
Support hours: Monday to Friday, 9am-5pm AWST